Terms of service

Effective from: 27 June 2026

1. Seller's information

Company name KittyBrands Kft.
Registered office 1101 Budapest, Monori u. 2-4. E9-3
Company registration number 01-09-452146
Tax number 32972241-2-42
EU VAT number HU32972241
Registering authority Court of Registration of the Metropolitan Court of Budapest (Fővárosi Törvényszék Cégbírósága)
Representative Zhou Jingjing
E-mail info@kittycoly.hu
Phone +36 30 488 6748
Customer service hours Monday–Friday 10:00–17:00
Webshop kittycoly.hu
Hosting and data processor Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada — Shopify Inc. acts as data processor for the Seller.

2. General provisions

2.1. These Terms of Service regulate the conditions of purchases in the kittycoly.hu webshop (hereinafter: Webshop) operated by KittyBrands Kft. (hereinafter: Seller). By making a purchase in the Webshop, the Buyer accepts the provisions of these Terms.

These Terms are governed by Hungarian law, in particular the Civil Code (Act V of 2013), the Government Decree 45/2014. (II.26.) on detailed rules of consumer-business contracts, and the Act CVIII of 2001 on certain issues of electronic commerce services. Sector-specific regulations apply to special products. Mandatory legal provisions apply to the parties without express stipulation.

2.2. These Terms are effective from 27 June 2026 and remain in force until revoked. Amendments will be published on the website. Amendments do not affect previously concluded contracts; they have no retroactive effect.

2.3. The Seller accepts no responsibility for the sale of products published on other websites not operated by the Seller.

3. Products available for purchase

3.1. Products may be ordered online (or occasionally by phone). Prices are in Hungarian forint, including VAT, but do not include shipping and payment fees. There is no separate packaging fee, except for special packaging.

3.2. The webshop displays the name, description and (where possible) photo of each product. Product images are illustrative; the actual product may differ slightly in appearance. The Seller is not liable for any minor differences between images and reality.

3.3. In case of promotions, the Seller informs about the details and duration of the promotion in accordance with the law.

3.4. In case of incorrect price display, the Seller is not obliged to fulfill the order at that price. The Seller may offer the correct price, which the User may accept or reject. Without agreement, no contract is concluded.

An incorrect price is in particular a price of 0 HUF, 1 HUF, or a promotional price that does not correspond to the indicated discount.

4. Registration / Purchase

4.1. Steps to place an order:

  1. Select the desired product and add it to the cart
  2. Review the cart and adjust quantities
  3. Enter shipping and billing information
  4. Select payment method
  5. Finalize the order ("Place order" button)
  6. Receive confirmation e-mail

The automatic confirmation e-mail only confirms receipt of the order and does not constitute contractual acceptance. The contract is concluded with explicit confirmation by the Seller or upon dispatch of the product. The Seller reserves the right to refuse an order (e.g. out of stock, incorrect price due to technical error) — in which case the Buyer is notified without delay and any paid amount is refunded.

By placing the order, the User acknowledges that, in accordance with § 15 (and other provisions, e.g. § 20) of Government Decree 45/2014. (II.26.), a payment obligation arises with the order.

4.2. If false or third-party data is provided, the electronic contract may be challenged in court. If successfully challenged, the contract becomes invalid retroactively, or — if it conceals another contract — must be judged accordingly.

4.3. The Seller is not liable for delivery delays or other problems arising from incorrect data. However, after consultation and identification, the Seller may correct erroneous data in the order.

4.4. The Seller is not liable for damages arising from forgotten passwords or passwords obtained by unauthorized persons, provided this is not the Seller's fault.

5. Order processing and fulfillment

5.1. Orders are processed in order of receipt on business days. Orders placed outside business hours are processed on the next business day. Confirmation is always sent electronically.

5.2. The general fulfillment deadline is 3–5 business days from the conclusion of the contract.

5.3. The Seller is obliged to deliver the product; the User is obliged to pay the purchase price and accept delivery.

5.4. Risk of damage passes to the buyer upon receipt of the product, or upon handover to the carrier if chosen by the buyer.

5.5. In case of delay, the User may request fulfillment, set an additional deadline, or — if no longer interested in fulfillment — withdraw from the contract. In certain cases, withdrawal is possible without an additional deadline.

5.6. If the product is not available, the Seller must notify the User and refund any amount paid.

5.7. If the User does not accept the ordered product, this constitutes a breach of contract. In this case, the Seller is entitled to claim shipping and storage costs (both ways), and any legal proceedings costs may also be charged to the User.

6. Prices

  • Prices are in Hungarian forint (HUF) and include VAT (27%).
  • The Seller reserves the right to change prices; changes take effect from the time of publication and do not affect already confirmed orders.

7. Payment methods

Payment method Note
Online card payment Through Shopify Payments
Bank transfer To details provided in confirmation
Cash on delivery To the courier on delivery
Cash or card in person At pickup point (1101 Budapest, Monori u. 2-4. E9-3)

8. Shipping and delivery

8.1. Courier service: GLS General Logistics Systems Hungary Kft.

Package Shipping cost
Standard 1,690 HUF
Free shipping For orders above 25,000 HUF
  • Orders placed by 9:00 on business days are dispatched the same day; expected delivery time 1–2 business days.
  • The Seller is not liable for delays or additional costs caused by incorrect shipping addresses.
  • In case of force majeure (e.g. courier service disruption, natural events), the Seller cannot be held liable for delays.

8.2. Personal pickup: 1101 Budapest, Monori u. 2-4. E9-3 — by prior arrangement, weekdays between 10:00 and 17:00.

8.3. If the User receives an incorrectly shipped product, they are not entitled to open the box (if it is clearly not the item in their order) and must inform the Seller of the error. Otherwise, the User is liable for any resulting damage.

9. Right of withdrawal (for consumers)

Buyers qualifying as consumers are entitled, in accordance with EU Directive 2011/83/EU and Government Decree 45/2014. (II.26.), to a right of withdrawal without justification within 14 calendar days of receipt of the product.

9.1. Notice of withdrawal

The intention to withdraw must be communicated in writing:

  • E-mail: info@kittycoly.hu
  • Postal address: KittyBrands Kft., 1101 Budapest, Monori u. 2-4. E9-3

The statutory withdrawal declaration template is found in Annex 1 of these Terms.

9.2. Return of the product

  • The product must be returned to the Seller within 14 days of the notice of withdrawal.
  • The product must not be used beyond what is necessary for inspection — the consumer is entitled to examine the product, but is liable for depreciation resulting from use beyond intended use.
  • Return in original packaging with all accessories is recommended.
  • For defective products, the cost of return shipping is borne by the Seller.
  • For non-defective products, the cost of return shipping is borne by the Buyer.

9.3. Refunds

In case of withdrawal, the Seller refunds the full amount (including shipping) within 14 days, but may withhold it until the product is returned or shipment is confirmed.

The refund is made using the original payment method, without additional cost.

The Consumer must return the product within 14 days; the cost is borne by the Consumer.

It is sufficient to send the withdrawal statement within 14 days.

The Consumer is liable for depreciation if the product was used more than necessary.

9.4. Exclusion of the right of withdrawal

The right of withdrawal cannot be exercised in the following cases:

  • For custom-made or personalized products.
  • For services already performed, if the consumer agreed in advance to lose the right of withdrawal.
  • For products/services whose price depends on financial market fluctuations.
  • For perishable or short-lived products.
  • For products with opened packaging that cannot be returned for hygiene reasons.
  • For products inseparably mixed with other products.
  • In special cases (e.g. alcoholic beverages delivered later, urgent repair work).
  • For opened software, audio or video recordings.
  • For newspapers, periodicals (except subscriptions).
  • For contracts concluded at public auctions.
  • For time-bound services (e.g. accommodation, events, car rental).
  • For digital content, if performance has begun with the consumer's consent.

Important: The right of withdrawal applies only to consumers within the meaning of the Civil Code (natural persons). It is not applicable to businesses.

10. Warranty and guarantee

10.1. Defective performance

The Seller is in defective performance if the service does not meet the quality requirements specified in the contract or by law at the time of performance. It does not qualify as defective performance if the entitled party knew or should have known about the defect at the conclusion of the contract.

In contracts between a consumer and a business under the Civil Code, any clause that modifies the rules on warranty for defects and guarantee to the consumer's disadvantage is void.

Warranty rights are due only to consumers under the Civil Code. A business is a person acting in the course of their profession, independent occupation or business activity.

10.2. Warranty for defects

In case of defective performance, the Buyer may make a warranty claim for defects under §§ 6:159–6:167 of the Civil Code.

Within the warranty for defects, the Consumer may request repair or replacement, except where this is impossible or would entail disproportionate additional cost. Failing this, the Consumer may request price reduction or withdrawal. The Consumer may switch from one chosen right to another; the cost of doing so is borne by the Consumer, unless the Seller gave cause for it.

Under the Civil Code and Government Decree 373/2021. (VI.30.), the Consumer is also entitled to price reduction or withdrawal if repair/replacement fails, the defect recurs, the defect is serious, or performance cannot be expected within a reasonable time.

In case of withdrawal, the burden of proving that the defect is insignificant lies with the Seller. The Consumer is entitled to withhold the purchase price until the defective performance is remedied.

The deadline for repair/replacement is counted from notice of the defect, and is at the Seller's expense, including removal and reinstallation.

The Consumer is required to notify the defect within 2 months of discovery, and may exercise their rights for 2 years (1 year for used products) from performance.

Within 1 year, the burden of proof lies with the Seller; thereafter with the Consumer.

10.3. Product warranty

As a product warranty claim, the Consumer may only request repair or replacement of the defect, from the manufacturer or distributor.

The product is defective if it does not meet the quality requirements applicable at the time of placing on the market, or the manufacturer's description.

The claim may be enforced within 2 years of placing on the market.

The Consumer must prove that the defect already existed at the time of placing on the market.

The manufacturer is exempt if they prove that:

  • they did not place the product on the market in the course of business, or
  • the defect was not recognizable according to the state of science, or
  • the defect results from a legal requirement.

Warranty for defects and product warranty may be enforced in parallel, but after successful product warranty, further claims lie with the manufacturer.

10.4. Mandatory guarantee

Under Government Decree 93/2024. (IV.23.), for consumer purchases above 10,000 HUF:

Purchase price Guarantee period
10,000 – 250,000 HUF 2 years
Above 250,000 HUF 3 years
Refurbished / repackaged 1 year

The guarantee period starts on the day the product is handed over. The invoice serves as the guarantee card.

Guarantee rights: repair or replacement, or if this is not possible or disproportionate, price reduction or withdrawal (Civil Code and Government Decree 373/2021.). Withdrawal is not possible for insignificant defects.

The Seller must perform repair/replacement within 15 days where possible (NGM Decree 19/2014. (IV.29.)).

If the product cannot be repaired: replacement within 8 days, failing which a refund.

If defective again after 3 repairs: replacement or refund.

If not repairable within 30 days: replacement or refund.

The Seller is only exempt from guarantee if proving the defect arose after performance.

The guarantee does not cover: improper use, mechanical damage, unauthorized repair, normal wear, liquid damage.

The guarantee is mandatory for products under IM Decree 10/2024. (VI.28.).

11. Procedure for warranty claims

Warranty and guarantee claims are handled in accordance with NGM Decree 19/2014. (IV.29.) and § 6:166 of the Civil Code; cannot deviate to the consumer's detriment.

The Consumer must prove the purchase (invoice or receipt). Warranty/guarantee costs are borne by the Seller.

The Seller takes a record of the reported claim and provides a copy to the Consumer; this must be kept for 3 years.

In case of rejection, the Seller must inform the Consumer within 5 business days of the reasons and remedies available.

Repair or replacement must be carried out by the Seller within 15 days where possible; in case of longer time, with an obligation to inform.

12. Miscellaneous

The Seller may use contractors; their conduct is treated as if it were the Seller's own.

If any part of these Terms is invalid, the remaining parts remain valid.

Failure to exercise a right does not constitute a waiver; waiver is only valid in writing.

The parties will resolve disputes amicably.

The contract is governed by Hungarian law, and in case of consumer disputes, the court of the consumer's place of residence has exclusive jurisdiction (Civil Procedure Code § 26 (1)).

The Seller does not apply territorial or nationality-based discrimination in terms of access, payment or service conditions.

Operations comply with Regulation (EU) 2018/302 (prohibition of geo-blocking).

13. Complaint handling

Complaints may be submitted via:

  • E-mail: info@kittycoly.hu
  • Phone: +36 30 488 6748 (weekdays 10:00–17:00)
  • Postal address: KittyBrands Kft., 1101 Budapest, Monori u. 2-4. E9-3

Complaint handling is conducted in accordance with the Consumer Protection Act, NGM Decree 19/2014. (IV.29.) and applicable consumer protection rules.

The Consumer may file a complaint orally or in writing. Oral complaints are immediately investigated by the Seller, or a record is taken and a copy provided.

Written complaints must be answered substantively by the Seller within 30 days, with reasons in case of rejection.

The Seller keeps records of complaints and responses for 3 years.

In case of rejection, the Consumer is entitled to:

  • turn to the consumer protection authority (government office), or
  • turn to the conciliation board.

The conciliation board resolves consumer disputes out of court (Consumer Protection Act). The aim is settlement, failing which a decision is made.

The Seller is required to cooperate in the conciliation board procedure.

In case of dispute, the Consumer may also turn to court.

14. Dispute resolution

In case of rejection of a complaint, the Consumer is entitled to turn to the consumer protection authority (government office) based on the Consumer Protection Act and applicable legislation, or to file a request with the conciliation board with jurisdiction over the Consumer's place of residence or stay for out-of-court resolution of the consumer dispute.

The conciliation board's task is to attempt to bring about an agreement between the parties; failing this, to provide a quick, simple and cost-effective resolution. The board may issue a recommendation or, under certain conditions, a binding decision.

The Seller is required to cooperate in the proceedings, submit a response and attend the hearing or provide representation.

The Consumer may ultimately turn to court for resolution.

Conciliation Board (alternative, free dispute resolution):
Budapest Conciliation Board
1016 Budapest, Krisztina krt. 99. III. em. 310.
E-mail: bekelteto.testulet@bkik.hu
Web: bekeltet.hu

Online dispute resolution platform (ODR – EU):
https://ec.europa.eu/consumers/odr

Consumer protection authority:
Budapest Metropolitan Government Office, Consumer Protection Department

15. Limitation of liability

The Seller accepts no responsibility for:

  • damages arising from technical errors or temporary unavailability of the Webshop;
  • content of external websites operated by third parties;
  • obstacles to performance arising from force majeure events (natural disasters, war, regulatory action);
  • consequences arising from incorrect data provided by the Buyer (e.g. wrong shipping address).

16. Data processing and data protection (GDPR)

The Seller, as data controller (KittyBrands Kft.), processes Buyers' personal data in accordance with GDPR (Regulation (EU) 2016/679) and applicable Hungarian legislation.

16.1. Categories of data processed

  • Contact data (name, e-mail, phone number)
  • Shipping and billing address
  • Financial data (payment method, transaction ID — full card data is not stored by the Seller)
  • Order and purchase history
  • Device data and IP address (technical logs)

16.2. Purposes of data processing

  • Fulfillment of orders and provision of customer service
  • Fulfillment of legal obligations (accounting, tax)
  • Marketing and newsletter (only with consent)
  • Fraud prevention and security purposes

16.3. Data processors

The Seller uses the following data processors in operating the Webshop:

  • Shopify Inc. (151 O'Connor Street, Ottawa, Ontario, Canada) — hosting provider and e-commerce platform; acts as data processor for the Seller
  • Shopify Payments — online payment service
  • GLS General Logistics Systems Hungary Kft. — delivery and courier service

16.4. Data transfer outside the EU/EEA

Data may also be transferred outside the European Economic Area (in particular Canada and USA, in connection with Shopify infrastructure). Data transfer is carried out with appropriate guarantees, based on standard contractual clauses (SCC) approved by the European Commission.

16.5. Rights of the data subject

The Buyer has the right to:

  • access data processed about them,
  • request its correction, deletion or restriction of processing,
  • request data portability,
  • withdraw consent at any time (this does not affect the lawfulness of processing prior to withdrawal),
  • file a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) – naih.hu.

16.6. Cookies

The Webshop uses cookies to improve user experience, operate the cart, and for statistical and marketing purposes. A detailed description of cookies and consent management is available in the Cookie notice. Non-essential cookies are placed only with the Buyer's prior consent.

The detailed privacy notice is available on the Webshop's Privacy policy page: kittycoly.hu/policies/privacy-policy

17. Final provisions

  • These Terms are published in the kittycoly.hu webshop and may be amended unilaterally; the amendment takes effect upon publication.
  • These Terms are governed by Hungarian law.
  • Disputes between the parties are within the jurisdiction of Hungarian courts.

Annex 1 — Withdrawal/Termination declaration template

Recipient: KittyBrands Kft., 1101 Budapest, Monori u. 2-4. E9-3, info@kittycoly.hu

The undersigned hereby declares that I am exercising my right of withdrawal/termination with regard to the contract for the sale of the following product:

  • Product name: ___________________________
  • Order ID: ___________________________
  • Order date / Receipt date: ___________________________
  • Consumer's name: ___________________________
  • Consumer's address: ___________________________
  • Signature (for paper declarations): ___________________________
  • Date: ___________________________